All returns or exchanges must be made within thirty days of receipt of the original product, and shipping charges are only refundable in the case of shipping errors or damaged merchandise. A five dollar restocking fee will be withheld from refunds for all returns, except those due to shipper error in product selection or quantity. This charge does not apply to exchanges. Include in your return package the reason for your return, the packing slip that was enclosed with your original order detailing the items you purchased, and wrap the package securely. If you do not have your packing slip, please indicate on a separate piece of paper the order number, the name address, and e-mail address of the person who purchased the order, along with the reason for the return. Enclose this with the returned item, and send the entire package to the following address:
1915 10th Ave W.
Mobridge, SD 57601
We cannot make refunds or exchanges for lost items without verifiable proof of delivery/shipment. If you would like to contact us directly, please e-mail us at: info@BioScienceformulators.com